For the time being, Apple Store Genius Bar appointments that are booked online will remain mostly unchanged and will not gain the text message-based system that will replace walk-in appointments. If you are having some software trouble, for example, syncing with iCloud, they will probably check your settings and try some basic troubleshooting steps, and then more extensive steps if necessary. And I chucked my serial number in the computer and it said I was eligible for the repair. Over 2 days I have spent a lot of time trying to solve my problems. Sometimes, accidents happen and data is lost. If you have a device that is just a few days out of warranty, it is feasible to get a free replacement, but again, not in their policy. More on warranty information can be found here:.
Then your reservation will be made. Another possibility is that you will receive a replacement device, in which case you would want your data transferred. I got there as early as I could, and the Genius helped me step-by-step, resetting the computer, etc. If the phone's screen is cracked, the employee will present you with the option of replacing the screen for a set cost, which will be done in store. Include the device and reason for the appointment and select a convenient date and time. Apple offers tech support inside every Apple Retail Store. Keep in mind that the Genius Bar is a popular service, so the first available appointment might be weeks in advance.
Users also noted that when they selected which issue they were having, certain selections would not present the option to take the device in for service. I had to drop off my PowerMac G5 there yesterday which I purchased from them. This is the only place that I can find to file my frustration about not being able to make a genius bar appt. They would have to select a different issue to be offered an appointment. Apple Store Genius Bar Appointment How Do I Make A Genius Bar Appointment With Apple? Going into an Apple Store you will get the help you need, but it starts with having the right expectations.
However, you will arrive, give them your name, and after that stick around until the point that an arrangement winds up accessible. Apple World Today is a trusted source for news, information and analysis about Apple and its products. I can't tell you how many times a customer blew past me and walked straight to the Genius Bar asking to buy a phone. Head to the Apple Store app or website, and choose a nearby Apple location. This article explains backing up and restoring from a backup:.
Log into your to make an Apple Store appointment. If you have an iPhone, that is! Or type your issue into the search bar. You can also order a device to pick up in the store with the Personal Pickup option. Alternatively, you can check in using the Apple Store app, but being met face-to-face is always more reassuring. Is there some secret to getting prompt service? Any way I go in wait for two mins a genius chick comes up to me and I sign a document.
It is entirely up to the Genius you are working with, but chances are they will follow the standard procedure and you will need to pay for your replacement if you don't have a warranty. Nobody wants to barehand a toilet phone. There are other features of the retail stores that one can call out but they pale in comparison to the Genius Bar feature. I could chat online trying to explain my settings on four different email accounts on oncoming and outgoing servers, or wait for a call back. If you have a hardware issue, you may also need to prepare to pay for repairs if your warranty has expired or you have an issue not covered by the warranty.
With today's change, you must now enter the serial number of the product you need assistance with, which may be another move for the same reason. Simply make sure to back up and wipe your device before transportation it to Apple. And the company has made it a bit more difficult to schedule a Genius Bar appointment at your local Apple retail store. Then, select your new date and time. That early though depending on the popularity of the store I doubt there will be much of a wait so you can go and make an instore reservation at any of the computers in the store by click the Genius Bar icon on the desktop. Then follow the screen instructions to proceed. I asked how long it will take to be fixed.
Employees genuinely want to help, but their job can be taxing too. Keep this in mind so you have realistic expectations when you go to get your phone fixed. You do not have to get it repaired right at that time if you don't want to. It's understandable to be upset when your phone is broken, but yelling obscenities at an employee won't increase your chances of them being empathetic to your cause. Apple Store employees are happy to answer your questions, but pulling them away from customers so you can ask an in-depth question isn't very considerate of other customers' time. If you just have some questions, the Genius will be happy to answer them. Depending on how busy they are, that can take a while—sometimes hours.