Can I refund Dota 2 and get back all the hours I spent farming creeps? Valve requests that you tell them why you need to refund the product. Discussing or giving steps on how to abuse or take advantage of a bug is not allowed. Baseless, vague, negligible, or implied accusations are not allowed. Please click on the drop-down menu icon to select the Steam Wallet or the original payment method. Bear in mind this only applies when you purchase multiple individual games in a single transaction, not when you buy multiple games as part of a bundle. If you feel that there has been an error in the handling of your refund inquiry, please submit another request at. Free weekends and shared games also count for the playtime.
Steam is without doubt the most popular gaming service for desktop systems. If your game can be finished in under two hours, some dishonest users might request a refund after doing so. Will that game be blacklisted from the games I can buy from then onwards? This process can take up to 10 days — wait time for international payment methods may vary. If you feel your refund was unfairly refused, you can issue another request and it'll be reconsidered by a different Valve employee. In this case, you will not see a credit on your account.
I used my PayPal account. First, you'll need to be refunding the purchase to your Steam Wallet—if you want to refund to your credit card or another external payment method, you'll need to refund the whole transaction or nothing at all. Unfortunately none of us really know how many will cause a ban however I'd imagine its similar to return policies at retail stores. An option for users of the platform to refund purchase was introduced recently. Refunds are awarded within a week of approval to the account's Steam Wallet or through the original payment method depending on whether that is supported or not. Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam.
You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. A fresh set of eyes may be enough to get it approved. Edit: Note that Steam's policy has changed on this, please see other answers. Yes, although you may have to pay the cheaper price out-of-pocket since refunds can take up to seven days to process. These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. Even offers only the most basic of explanations as to what you can and can't refund, neglecting a number of important questions Steam users deserve the answers to. Source: You can request a refund for nearly any purchase on Steam—for any reason.
Valve is also taking a hard line on potential abuse of this system. Instead, a game must accrue a certain number of owners and players before its cards will start dropping. Purchases made significantly outside of the 14 day refund window are not eligible for a refund request. I, of course, selected PayPal. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. We should probably wait until some evidence proves that, though, before burning refunds to the ground.
In the top right corner of the Steam client will be your Steam username. Promoting tools, mods and other creations that you do not financially benefit from is allowed. It allows users to get refunds for contents purchased on Steam if certain conditions are met. For more details on refunds, be sure to read. If the request is granted, it typically only takes a couple of days for the money to be refunded to your bank. Fast forward two years, and Steam refunds have struggled to deliver on that promise.
The first change prevents cards from dropping until after you've put at least two hours into a game, by which time you're no longer eligible for an automatic refund. If a game goes on sale after your purchased it, can you refund and rebuy it at the cheaper price? If you have not already requested a refund, and submit a request. It is used by millions of gamers at any time of the day and while things could be better in some regards, it is working quite well considering the huge number of users that Steam has to service throughout the day. I tried to refund an older purchase of mine, but it looks like I can't. Yes, provided the gift has not yet been redeemed by the person you bought it for. Can you refund a gift you purchased for someone else? Valve will, upon request via , issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours - this includes online, offline and shared library playtime.
Third-party developers will have an option to enable refunds for such items. Shared game play counts for both accounts as well, not just the purchasing account. Provide details and share your research! Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Say I try this game in Steam to see wether I like it or not. Source: You can request a refund for nearly any purchase on Steam—for any reason.